Membership FAQs
Check out the answers to frequently asked questions about the Tyler membership program.
Membership
Membership Basics:
EffYour membership of Tyler is valid for one full year from the month of purchase. If you are renewing your membership, 12 months will be added to your current expiration date.
Effective September 1, 2026, all members instantly receive a digital membership card to download to your Apple or Google Wallet at time of purchase. You also have the option to receive a printed membership card, which typically arrives in in the mail within two weeks of joining. You are also able to give your name along with a photo ID at the Visitor Center — we’ll be able to confirm your active membership in our system.
All we ask is that you pay the difference between the price of your current level membership and your new level. Your membership expiration date will stay the same.
Tyler Arboretum is a nonprofit 501(c)(3) organization. The official registration and financial information of Tyler Arboretum may be obtained from the Pennsylvania Department of State by calling toll free, within Pennsylvania, 800-732-0999. Registration does not imply endorsement. Tax ID: 23-1417540
Yes, you can! A Tyler membership is an ideal gift, and you can buy online here. You can choose the date you wish to send emailed notification of the gift and enclose a personal message too!
You can also buy a gift membership at the Visitor Center during open hours or via phone at 610-566-9134, ext. 209, Monday – Friday, 9am – 5pm.
If you elect to send physical cards in addition to their digital membership card, our membership staff will mail the physical membership cards to your choice of the recipient or to you, the purchaser, in 10 business days.
Who Can Use My Membership?
If your membership is at Family level or above, yes you can. Family level members receive free general admission for up to 4 grandchildren at a time.
Family Plus, Steward, and Circle of Friends members receive free general admission for up to 6 grandchildren at a time.
If you are a member at our Family Plus level or above, one babysitter (accompanied by your children) may use your membership card for free general admission when you are not present.
*Please note: Personal care aides are always admitted, free of charge, when accompanying a Tyler member or paying visitor to the Arboretum in a work capacity.
Memberships are non-transferable and can only be used by the named cardholders.
However, if you are a member at our Family Plus level or above, one caregiver or nanny (accompanied by your children) may use your membership card for free general admission when you are not present.
Benefits & Perks
Before making a special journey we strongly recommend that you call the garden you wish to visit to check on any changes or updates to their admissions policy. Each garden has its own unique admissions policy and exclusions.
If you have a Steward or Circle of Friends membership, your membership card has two reciprocal logos printed on it. Simply present your Tyler membership card at a participating museum to receive free general admission or other benefits. We recommend that you call before you visit. Each institution has its own unique admissions policy and exclusions.
You may also present your Tyler membership card at Longwood Gardens, Brandywine Zoo, and other regional attractions to save $2 off adult general admission. Here is the complete list of attractions. One discount per cardholder per visit. Blackout dates apply.
As long as your membership is at Family level membership or above, you will receive discounts on program tickets for children/grandchildren.
Discounts are only valid for your children/grandchildren.
Discounts cannot be applied to registrations for other family members or for the children of friends.
Your guest passes are digital and are automatically added to your membership when you join or when you renew your membership.
To use them, please let our Visitor Center staff know you would like to apply a guest pass to a paid admission.
PLEASE NOTE: Guest passes are listed under the name of the primary named member.
Communication & Support
Tyler members are automatically added to the weekly Member Moment email series and monthly email newsletter.
If you have previously unsubscribed and would like to receive them again, you can sign up again by clicking here.
If you have questions about any aspect of Tyler membership that isn’t addressed here, please call 610-566-9134, ext. 209, Monday-Friday, 9 am -5 pm, or email development@tylerarboretum.org.
Ticketing & Membership Portal
Account Setup
- Click here to start.
- Click “My Account” at the top of the page and choose “Create Account.”
- Enter your name, email and phone number associated with your membership. Verify you are a human.
- Enter the verification code sent to your email or phone.
- Create your new password and login.
- Helpful tip: Save your login information for future use.
Once logged in, your name will appear in the top right corner with a dropdown menu of all your options.
Go to “My Account” and click “Login.” Then choose “Forgot my password” to receive instructions for creating a new one.
Login to the member portal. Click on the dropdown menu that appears next to your name and choose “My Account.” From the menu under your name choose “Settings” to update your personal information or change your password.
Digital Cards
You can access it through the email we sent regarding digital cards, or you can login to your member portal, click “Memberships” in the dropdown menu under your name and then click “Digital Membership.”
Yes, simply follow the instructions sent to your email. However, we strongly encourage all members to create an account in order to access features like members-only discounts, updating personal information, and viewing purchase history.
No, digital cards are designed for smartphones only (Apple Wallet or Google Wallet) and cannot be downloaded to a computer.
Yes, either form of card is honored at our Visitor Center.
Membership & Renewal
Login to the member portal, choose “Membership” from the menu at the top of the page, click “Join or Renew” at your preferred level, add it to the cart and checkout.
Click here to purchase a gift membership. Pick a level, enter the recipient’s details, write a personal message, and choose a delivery date.
Yes, login and choose “My Account” from the dropdown menu next to your name. Choose “Guest Passes” from the left menu to see how many you’ve been issued and how many have been redeemed.
Tickets & Events
Yes, there are two ways to do so.
- Download the tickets from your purchase receipt.
- OR: Login to your member portal account and choose “Order History” from the dropdown menu next to your name. Find your program and click “Tickets” to download to your digital wallet or to print them from home.
Yes, login to your member portal account and click on “Order History.” An itemized list of all interactions with the Arboretum will be listed, including the ability to download tickets.
Once you are logged into your member portal account, any discounts are automatically available and/or applied to the program/event you choose.
Giving
In whatever order you prefer, navigate to the appropriate section of the menu at the top of the page and add the items to your cart one at a time. Keep in mind when you register for a program you will need to complete and submit registrant details before you can pay. When you’re ready to checkout, go back to your cart and pay.
Questions & Technical Support
We are happy to help! Please call 610-566-9134, ext. 209, or email development@tylerarboretum.org